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Incorrect Google Authenticator Code

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MEXC

If you encounter an error while entering the Google Authenticator code, please follow these troubleshooting steps:

  • Ensure that your device's time is synchronized with the standard time of your timezone.
  • Verification errors may occur if Google Authenticator has not been successfully linked to your account.
  • If multiple accounts are linked to your Google Authenticator, confirm that you are entering the verification code associated with your MEXC account email.
  • Each verification code is valid for 30 seconds. Please enter and submit it within this timeframe.
  • Verify that you have installed the correct version of Google Authenticator for your operating system; Authenticator for iOS and Google Authenticator for Android.

1. How to Set Standard Time

1.1 iOS


1) Ensure your device is connected to the internet.
2) Go to Settings → General → Date & Time.
3) Check if the timezone is correct and enable Set Automatically.

1.2 Android：


1) Open Google Authenticator and tap the menu button in the top right corner.
2) Select Settings to enter the settings page.
3) Tap Time correction for codes.
4) Select Sync Now, wait a moment, and the issue should be resolved.


2. Verification Code Errors Due to Incomplete Google Authenticator Linking


Some users may experience verification code errors if the Google Authenticator linking process is not fully completed. This typically occurs when users scan the QR code or manually enter the key but fail to complete the required Security Verification step. As a result, the authenticator is not successfully linked to the account, leading to incorrect verification codes.


You can check the status of your Google Authenticator linking on the Security Center page.

If the page displays a gray Off status, it means Google Authenticator has not been successfully linked. You will need to click the Off button on the right and follow the steps to relink Google Authenticator. For detailed instructions, refer to Linking Google Authenticator.

If the page displays a green On status, it indicates that Google Authenticator has been successfully linked


3. Enter the Correct Verification Code Within the Specified Time


Many users link multiple accounts to Google Authenticator for security verification. To ensure successful authentication, please follow these best practices:
1) Enter and confirm the verification code before the countdown on the circular timer expires. Each code is valid for 30 seconds and must be used within this timeframe.
2) Ensure you are entering the correct verification code for your MEXC account. To minimize errors, consider labeling or adding notes to distinguish different account codes, preventing verification failures due to incorrect entries.


Note:
1) For instructions on linking Google Authenticator, please refer to Linking Google Authenticator.
2) If none of the five scenarios above apply and the Google Authenticator code remains invalid, you can relink Google Authenticator using the saved backup key.
3) If you have lost access to your original Google Authenticator, please apply to unlink before reconfiguring it