Futures System Upgrade on April 8: Service Impact and User Support Measures
On April 8, between 07:40 and 08:35 (UTC), MEXC carried out an upgrade to enhance the performance and security of our Futures trading system. During the upgrade, some users experienced temporary disruptions when placing Futures orders.
We would like to clarify that throughout the system upgrade period, all asset prices remained stable, and no liquidations were triggered. We deeply regret the inconvenience this caused and we fully acknowledge that it disrupted the trading experience for some users, and we’re committed to minimizing such disruptions in the future.
As a token of our sincere apologies and appreciation for your patience, Futures bonuses will be credited to affected users as soon as possible.
Your trust is paramount to us, and we remain committed to continuously improving our platform's stability and performance. Our team is implementing additional measures to ensure smoother maintenance processes in the future with minimal impact on your trading experience.
If you have any questions, please do not hesitate to contact our Customer Service team. Thank you for your understanding and continued support.