1. Please click [Submit Application] to access the page necessary for submitting the claims application information.

2. Please enter the details for this claims application as per the prompts displayed on the page.

• Trading Pair: Please select the trading pair involved in this claims application on the application page.
• Trading Order Screenshot: Please locate the relevant trading order for this claims application on the MEXC official website or MEXC App and upload a screenshot of the trading order. How to locate the trading order:
  • App: On the homepage, tap on the user icon in the upper left corner - [Transactions].
  • Web: Visit the official MEXC website, log in, and click on [Orders]. Alternatively, click here for quick access.
• Expected Compensation Amount: Please fill in the compensation amount you expect, in USDT.
• Issue Description: Please describe the issue in this claims application, including but not limited to the situation, the time of occurrence (please specify your time zone), and the platform used (APP/WEB).
• Relevant Screenshots/Videos: Please upload screenshots or videos relevant to the issue.

• Event Link: Please input the link to the event involved in this application.
• Completed Event Tasks: Please fill in the list of relevant tasks you have completed, including the task names and descriptions.
• Issue Description: Please describe the issue in this claims application, including but not limited to the time you participated in the event (please specify your time zone) and any prompt messages on the page when claiming rewards.
• Relevant Screenshots/Videos: Please upload screenshots/videos of the reward records involved in this claims application.

3. Viewing History Records

• If the application review is in progress, MEXC will provide relevant explanations in the application status and notify you via email.
• If the application is rejected, MEXC will provide explanations in the application status. Please carefully read the reasons for the rejection. If you need to submit another claims application, feel free to contact MEXC's online customer service at any time. We will do our best to assist you!

4. Important Notes

• To efficiently address your issue, please ensure that the information you provided is as accurate as possible.
• After you submit the application, the Claims team's customer service will complete the review within 1 business day (estimated). The result of your application will be notified to you via email, so please check your inbox. Additionally, you can also check the review result through the submission history.
• Please note that the claims application link is only valid for a limited time. If the link has expired but you still need to submit an application, feel free to contact MEXC's online customer service at any time. We will do our best to assist you!