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Failed To Install MEXC App Troubleshooting Tutorial

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MEXC

1. iOS Troubleshooting

MEXC AppStore official download link: https://apps.apple.com/us/app/mexc-global-buy-sell-bitcoin/id1605393003 
If you are using an iPhone with an iOS system, you can refer to the following solutions:
 

1.1 App unavailable

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If you head to the AppStore and see the prompt "App Not Available", it means that the Apple ID account you are using is located in a region where MEXC is unavailable. This includes mainland China, Canada, Singapore, Italy, etc.
If you accidentally use an Apple ID in these regions, you can re-register for a new Apple ID or change the country or region where your Apple ID is located.
Tutorial for changing the country and region of your Apple ID: https://support.apple.com/en-us/HT201389 
 

1.2 Requires iOS12 or higher system version

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If you head to the AppStore and see the prompt "This application requires iOS 12.0 or later", it means you need to upgrade your phone.
Tutorial: https://support.apple.com/en-us/HT204204 
If you're using an iPhone 5 or any phone earlier than that:
If you have an Android phone, you can try the Android version of the MEXC App.
If you don't have an Android phone, you can try to use the H5 version of the MEXC website
 

2. Android Troubleshooting

2.1 Google Play Store Troubleshooting

MEXC App Google Play official download link:
MEXC does not provide services to mainland China and Singapore.
If you accidentally use a Google account in mainland China or Singapore, you can re-register for a new Google account or change the country or region where your Google account is located.
Tutorial for changing the country and region of your Google account: https://support.google.com/googleplay/answer/7431675 
If you face other problems when heading to the Google Play Store, please read this tutorial: https://support.google.com/googleplay/answer/7513003
 

2.2 Problems encountered when installing the MEXC APK installation package

MEXC App official website APK installation package download link: Click the Android robot logo in the lower left corner.
 
For security reasons, the "Install from Unknown Sources" function is disabled by default on Android phones. Using a Samsung phone as an example, you need to enter your Settings, search for "Install from Unknown Sources", and then enable this option (mobile phones from different brands will have different displays).
Tutorial: https://www.samsung.com/us/support/troubleshooting/TSG01001353/ 
Some brands will prompt that there is a risk when installing the MEXC Apk installation package. This is normal.
Be sure to download the installation package from the MEXC official website https://www.mexc.com/download
If you also own an iPhone, you are also welcome to experience the iOS version of the MEXC App. Search for MEXC in the AppStore to download it.
 

3. Problem Still Not Solved

If you have tried the above solutions but your problem is still not solved, you can use the H5 version https://m.mexc.com
Tutorial: https://support.mexc.com/hc/en-001/articles/4408299057561 
 

Risk Warning

Cryptocurrency investment is subject to high market risk. Please make your investments cautiously. MEXC Exchange will make best efforts to choose high-quality tokens, but will not be responsible for your investment losses. As a digital asset trading platform that respects the community, MEXC adheres to the principle of truthful, transparent and fair trading, with no malicious intent. We are committed to providing users with a service that is safer, more efficient, and more reliable for the trading of digital assets.


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The MEXC Team

2 September 2022