Handling of AO Deposit Delay Cases
Due to the unique transfer mechanism of the AO mainnet, some users may experience deposit delays after initiating a transaction. To enhance your deposit experience, MEXC has actively communicated with the project team and will implement the following solutions:
Step 1: Visit https://www.ao.link/#/ and enter your TxID to check your on-chain transaction record.
Step 2: If your deposit has not arrived after 60 minutes, please follow the instructions based on the following scenarios:
Scenario 1: No "Resulting messages" in the deposit record (see image below)
- If this occurs, please report it to the project team here.
- After processing by the project team, the on-chain transaction record will update the "Resulting messages", and the tokens will be credited within 80-100 minutes.
Scenario 2: "Resulting messages" status shows "Processing" in the deposit record (see image below)
- If this occurs, please be patient; your deposit will be credited within 80-100 minutes.
Scenario 3: "Resulting messages" exists, and "Arweave Block" has a number, but "Seen at" exceeds 2 hours (see image below)
- If this occurs, please contact our 24/7 online Customer Service for assistance.
We sincerely apologize for any inconvenience this may have caused. If you need further assistance or have any questions, please feel free to contact our online Customer Service. Thank you for your understanding and cooperation.