MEXC P2P Merchant Agreement
Last updated: 10 April 2025
1. INTRODUCTION
1.1 These terms and conditions (the “Terms”) constitute a contract between you and MEXC, governing your access to and use of the MEXC services as a Merchant. Throughout this Agreement, references to “we”, “us” and “our” means MEXC and its affiliates.
1.2 This MEXC P2P Merchant Agreement (the “Agreement”) is an integral part of the MEXC P2P Service Agreement (the “Service Agreement”) and P2P Appeal Handling Rules (the “Appeal Rules”).
1.3 By participating in P2P transactions on MEXC.com and registering as a Merchant, you confirm that you have read, understood, and accepted this Agreement, the Service Agreement, and Appeal Rules. You also agree to be bound by and comply with the provisions contained therein. If you do not fully understand and agree to any part of this Agreement, you should not use the MEXC P2P service.
2. CHANGES TO THE TERMS
2.1 We are constantly improving the Merchant Services and may occasionally update or modify these Terms. We reserve the right to modify these Terms at any time and for any reason, without prior notice to you. The updated version of the Terms will become effective immediately upon being published on our website, with the "Last Updated" date displayed at the top of the Terms. By continuing to use the Merchant Services, you acknowledge and accept the revised Terms. If you do not agree with the changes, you must discontinue using or accessing the Merchant Services.
3. DEFINITIONS
“Merchant(s)” refers to a verified and approved user on MEXC, who is responsible for processing deposit requests (where users deposit fiat currency into their wallet) and withdrawal requests (where users withdraw virtual fiat currency to their bank account). The Merchant is required to review and approve these orders within a specified period, ensuring proper verification before approval.
“Merchant Services” refer to the services provided by MEXC to support you as a Merchant. These services include but are not limited to, access to and use of the MEXC platform, exchange and transfer services, associated applications, tools, features, programs, websites, software, and any other products or services offered by MEXC to facilitate your activities as a Merchant. These services are intended to assist you in processing transactions on the MEXC platform.
4. MERCHANT CONDUCT AND RESPONSIBILITY
- Always act honestly and professionally.
- Treat others fairly, with integrity, and respect.
- Ensure your advertisements, including price and quantity, are accurate before posting.
- Process payments, release tokens, and respond to users quickly. Only accept payments via methods you have advertised or those supported by MEXC P2P.
- Do not cancel orders without reason or make malicious appeals. Contact users to resolve issues before appealing.
- Do not use “MEXC,” bank names, payment method names, or other sensitive terms in your username.
- For exclusive Merchant Support, please get in touch with us via https://otc.mexc.com/control.
5. MERCHANT CONDUCT AND TRANSACTION REQUIREMENTS
5.1 The name on your payment method must match the name used during identity verification on MEXC.
5.2 Trading with users outside the MEXC P2P platform is strictly prohibited. MEXC will not be responsible for transactions conducted privately or outside the platform. Any such actions are undertaken at the Merchant's own risk.
5.3 You must not include personal contact information (e.g., social media or messaging apps) in your advertisement, trading terms, or auto-replies.
5.4 Sharing external links in your trading terms, auto-replies, or directing users to external platforms through chat is strictly prohibited. MEXC only provides the platform for transactions and is not responsible for any external links or activities.
5.5 The use of third-party payment processors or payment providers is strictly prohibited. You must use only personal or corporate bank accounts registered under your verified name for transactions.
5.6 Splitting fiat payments across multiple transfers is not allowed. Each transaction must exactly match the agreed order amount. Partial transfers or multiple payments for a single order are strictly prohibited unless explicitly requested and approved by the user.
5.7 Abusive, threatening, or disrespectful language will not be tolerated. You must maintain professionalism in all communications.
5.8 If any suspicions arise during transaction, you are advised to request additional identity verification from the user. If the user refuses to provide further information, you must contact MEXC Customer Support for assistance.
5.9 If a user reports that their bank account has been frozen after receiving payment from you, you must cooperate with MEXC and provide all required evidence.
5.10 You are strictly prohibited from engaging in any transactions involving illegal funds. The source and purpose of all assets used in P2P transactions must be legal, with no suspicion of money laundering, criminal activity, or other illegal activity.
5.11 If you bring illegal digital assets or illegal funds into MEXC, resulting in legal risks or loss of assets for MEXC and its users, MEXC reserves the right to immediately disqualify you, ban all of your activities, and confiscate your security deposit. Additionally, MEXC reserves the right to pursue compensation for any direct or indirect losses incurred as a result of your actions. You agree to indemnify MEXC against all direct, indirect, special, and consequential losses or damages arising therefrom.
6. MERCHANT DISQUALIFICATION
6.1 To ensure a secure, fair, and transparent P2P trading environment, MEXC reserves the right to disqualify any Merchant who violates MEXC platform rules. Grounds for disqualification may include, but are not limited to:
- Failing to cooperate with MEXC Support during dispute resolution, including repeatedly ignoring requests for information or assistance.
- Imposing hidden charges, unauthorized fees, or requiring users to pay more than what is clearly stated in the advertisement.
- Encouraging users to trade or communicate outside the MEXC platform.
- Mishandling, sharing, or abusing users’ private information, such as names, contact information, or banking data.
- Spreading misleading, false, or damaging information that may negatively impact user trust in MEXC.
- Taking advantage of technical issues or unfair tactics to gain an advantage over other Merchants.
- Using multiple MEXC accounts to manipulate trades, monopolize the market, or block other users.
- Receiving excessive negative reviews, low ratings, or unresolved complaints from users.
- Engaging in disrespectful, offensive, or abusive communication on the MEXC platform, including in chats, appeals, or support channels.
- Participating in market manipulation, price fixing, coordinated trading, or other activities that disrupt fair market conditions.
- Remaining inactive for extended periods or consistently maintaining low trading activity.
- Having a low order completion rate, frequent disputes, excessive complaints, or slow response times.
6.2 MEXC has the sole discretion to disqualify Merchants based on their behavior, internal risk assessments, and user feedback. All Merchants are expected to comply with platform rules and provide a safe, compliant, and professional experience for all users.
7. Merchant Penalties & Violations
7.1 MEXC enforces strict guidelines to maintain a secure and fair P2P trading environment. If a Merchant violates specific terms under this Agreement, MEXC may impose penalties or restrictions on the Merchant account. These penalties may include, but are not limited to:
- Warning
- Trading Suspension
- Advertisement Suspension
- Disqualification
- Confiscation of Security Deposits
7.2 Below is a breakdown of violations, corresponding behaviors, and the consequences.
Types of Violation | Behaviors | Consequences | |
1st Violation | 2nd(+) Violations | ||
Breach of Clauses 4 and 5 | Failure to provide an effective payment method promptly, leading to an appeal | Warning | Disqualification |
Marked "Payment Completed" before actually making the payment | Warning | Disqualification | |
Unresponsive to appeals (≥ 3 times per week) | Ad Suspension | Possible Disqualification | |
Making payments from accounts that do not match the verified name on MEXC, leading to an appeal | Trading Suspension | Disqualification | |
Use of unauthorized payment providers for transactions | Disqualification & P2P Trading Suspension | ||
Receiving a large number of negative feedback from users | Possible Disqualification & P2P Trading Suspension | ||
Types of Violation | Behavior | Consequence | |
Risk Control Triggered | The user's bank account is frozen due to receiving funds from the Merchant, and the Merchant fails to cooperate with MEXC within the given timeframe | P2P Trading Suspension & Advertisement Suspension | |
MEXC's risk control system detects an abnormality, and the Merchant refuses or fails to cooperate with MEXC for investigation | Disqualification & Possible P2P Trading Ban | ||
MEXC's risk control system detects that the Merchant uses other accounts to wash trades and block other Merchants' advertisements intentionally | Disqualification & Permanent P2P Trading Ban | ||