If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again.

Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.

Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS.

Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again.

Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities.

Solution: When your mobile provider's SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code.

Reason 4: Too many SMS verification codes were requested too quickly.

Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later.

Reason 5: Poor or no signal at your current location.

Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, it is likely due to poor or no signal. Try again in a location with better signal strength.

Other issues:

Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam, and other situations can also prevent you from receiving SMS verification codes.

Note:

If you are still unable to receive SMS verification codes after trying the above solutions, it's possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.