FAQ—Deposits and Withdrawals
#Beginners
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Deposits
1. How do Ideposit crypto assets to the MEXC platform?
Web:
1) On the MEXC website, go to the top-right navigation bar, and click Deposit → Deposit Crypto.
2) Select the crypto you wish to deposit and the corresponding network, and copy the deposit address to the withdrawal platform.
3) Copy the Memo/Tag (if required)to the withdrawal platform.
4) Complete the withdrawal on the withdrawal platform and wait for the deposit to be credited.
For more details, please refer to How to Deposit Crypto to the MEXC Platform (Website).
App:
1) On the MEXC App, tap on Wallets at the bottom. Tap on Deposit → Deposit Crypto.
2) Select the crypto you wish to deposit and the corresponding network, and copy the deposit address to the withdrawal platform.
3) Copy the Memo/Tag Identifier(if required) to the withdrawal platform.
4) Complete the withdrawal on the withdrawal platform and wait for the deposit to be credited.
For more details, please refer to How to Deposit Crypto to the MEXC Platform (App).
Things to Note:
1) Some tokens require Memo/Tag information when making deposits or withdrawals to ensure the uniqueness of the deposit/withdrawal address. Incorrect Memo/Tag details will result in failed deposits or withdrawals. For more information about Memo/Tag, please refer to What are Memos/Tags?
2) Certain tokens like LUNC will incur a fee charged by the official smart contract during deposits. Users can check the token consumption and deposit details on the blockchain using the TxID.
3) The deposit network and withdrawal network address must be the same. Otherwise, the deposit will fail.
4) The MEXC platform supports direct deposits to the Futures account for certain tokens, such as USDT. During the deposit process, switch the Deposit Account and choose to deposit into either the Spot or Futures account.
2. Why is my deposit not credited?
If your deposit has not been credited, please check and verify the following:
1) Check the status of the deposit channel
If the deposit channel is closed or under maintenance, the deposit will not be processed immediately. Please wait until the deposit channel reopens, and then verify the status of your deposit.
2) Confirm the deposit status
There are two deposit statuses that may indicate an uncredited deposit: Deposit Failed and Depositing.
- Deposit Failed: Review the reason for failure.
- Depositing: Wait for the deposit to complete. Note that deposits in this status cannot be canceled or returned once the transaction enters the blockchain network.
Note: If a forced deposit occurs or the deposit amount is below the platform's minimum requirement, the deposit will not be credited, even if the status shows "Depositing."
3) Verify block confirmations
Deposits may fail due to two issues:
- Insufficient Confirmations: The deposit information is correct, but the required on-chain confirmations are still pending. Please be patient—once there are sufficient confirmations, the deposit will be processed successfully.
- Network Congestion: There are no issues with the deposit information; it is currently delayed due to network congestion. Please be patient, and the funds will be credited soon.
To learn more about block confirmations, please refer to How to Check the Number of Block Confirmations on MEXC for more information.
4) Verify token/address/network compatibility
- Unsupported Token: While the token name may be the same, a different contract address will prevent the deposit from being credited successfully.
- Unsupported Address/Network: The contract address of the deposited token does not match the address supported by MEXC, preventing the deposit from being credited successfully.
5) Smart contract not supported
Currently, some tokens cannot be deposited via the smart contract on MEXC. In such cases, smart contract transfers will not be reflected in your MEXC account and will require manual processing.
6) Check if the token has been delisted
If you have deposited a token that has been delisted from the MEXC platform, please contact customer service for assistance.
If your deposit is still not credited, please submit the Uncredited Deposit Return Application on the MEXC platform. We will review your case and notify you via email or platform notification within 1–2 days.
3. What is the return process if my deposits are sent to the wrong address or network?
1) Processing Time
Returns for deposits made to the wrong address will be processed within 60 days. MEXC will expedite this process, and once the return is completed, users will be notified via email.
2) Processing Fees
MEXC is committed to helping users recover funds due to operational errors. However, as this process involves considerable labor, time, and risk management costs, a processing fee may be applied.
3) How to check the TxID for a Returned Deposit
After your return application is processed, MEXC will send an email containing the TxID. You can use this TxID to track the returned asset.
4. What is Pre-Crediting?
The deposit process involves two stages of confirmation counts on the blockchain:
First confirmation count: When the deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot perform certain operations such as making withdrawals, transfers, OTC withdrawals, gift issuance, or sub-account transfers.
Second confirmation count: When the deposit transaction receives additional confirmations on the blockchain network, the funds are officially credited. Users can then perform regular operations such as withdrawals and transfers.
This mechanism speeds up deposit processing, enabling users to trade more quickly while maintaining security. If pre-crediting information does not appear on the account's deposit page, it could be due to the deposit network not supporting pre-crediting or the account triggering risk restrictions.
Advantages of Pre-Crediting:
- Enhanced Security: Prevents fraud such as double-spending and ensures that the cryptocurrency deposited by the user is genuine and valid.
- Reduced Risk: Limits withdrawal risks by restricting withdrawals before full deposit processing.
- Enhanced User Experience: Accelerates the deposit process by enabling trading after initial confirmations.
5. Why is my deposit temporarily suspended?
Your deposit is temporarily on hold because the cryptocurrency wallet is currently undergoing maintenance.
Deposits and withdrawals have been paused to ensure the security of your funds. Once maintenance is complete, deposit and withdrawal operations will resume. Please refer to our announcements for updates on the maintenance status and the specific resumption time.
6. What is a forced deposit and how does the return process work?
A forced deposit occurs when users deposit tokens that are either not supported (delisted or not listed) or are prohibited from being deposited on the platform. When deposit channels are closed, assets deposited cannot be credited to the user’s account.
To streamline the return process for such cases, MEXC has introduced the forced-deposit return feature. This feature allows forced-deposit assets to be returned directly to the original source address, enhancing the user experience and minimizing waiting and processing times. The estimated processing time for a forced-deposit return is 3–7 business days.
Withdrawals
1. How do Imake a withdrawalfrom MEXC?
On-Chain Withdrawal:
Web:
1) On the MEXC website, go to the top right corner of the navigation bar, and click Wallets → Withdraw.
2) Select the crypto you wish to withdraw, enter the withdrawal address, and select the corresponding network.
3) Fill in the Memo/Tag, if required.
4) Enter the amount you wish to withdraw and wait for the withdrawal to be completed.
App：
1) Open the MEXC App and tap Wallets → Withdraw.
2) Select the crypto you wish to withdraw and tap On-chain Withdrawal. Enter the withdrawal address and select the corresponding network.
3) Fill in the Memo/Tag, if required.
4) Enter the amount you wish to withdraw and tap Confirm. Then, wait for the withdrawal to be completed.
Internal Transfer:
Web:
1) On the MEXC website, go to the top right corner of the navigation bar, and click Wallets → Withdraw.
2) Select the crypto you wish to withdraw and select MEXC User.
3) Enter the recipient's Email/Mobile Number/MEXC UID.
4) Enter the amount you wish to withdraw and click Submit. Then, wait for the withdrawal to be completed.
App:
1) Open the MEXC App and tap on Wallets → Withdraw.
2) Select the crypto you wish to withdraw and tap MEXC Transfer.
3) Enter the recipient's Email/Mobile Number/MEXC UID.
4) Enter the amount you wish to withdraw and tap Submit. Then, wait for the withdrawal to be completed.
For more information, please refer to How to Make a Withdrawal on MEXC.
2. What should I do if I accidentally withdraw to the wrong address?
If you notice that the withdrawal address is incorrect before receiving the confirmation SMS or email, you can cancel the transaction by navigating to the withdrawal history and selecting Cancel. After canceling, you can initiate a new withdrawal with the correct address.
Web:
1) On the MEXC website, go to the top right corner of the navigation bar, and click Wallets → Funding History.
2) Under Withdrawal, find the withdrawal transaction and click Cancel.
App:
1) On the App, tap on the user icon in the top left corner of the homepage, then tap Transactions.
2) Tap Deposits/Withdrawals → Withdrawal. Find the withdrawal transaction, and tap Cancel.
3. What should I do if my withdrawal is successful but the recipient does not receive the funds?
After a successful withdrawal, if your account is linked to an email address, you will receive a notification email. You can also check your notifications in the in-app messages. Here’s how to view in-app messages:
- Web: On the homepage, click the chat icon in the top right corner (top left for the Middle East region) to view in-app messages.
- App: On the homepage, tap the chat icon in the top right corner (top left for the Middle East region) to view in-app messages.
If your withdrawal from MEXC to another platform has been confirmed on the blockchain but the funds haven't arrived, copy the withdrawal TxID and contact the receiving platform's customer service team for assistance. For instructions on how to find the TxID, please refer to the article How to Find TxIDs on MEXC.
4. What should I do if my withdrawal is returned by the receiving platform?
If assets withdrawn to another platform are returned to your MEXC wallet, you will need to manually deposit them back into your account. The specific steps are as follows:
Web:
1) On the MEXC website, scroll down to User Support → Help Center → Uncredited Deposit Return Application.
2)Select Withdrawal from MEXC to another platform was returned and follow the on-screen instructions to complete the form.
App:
1) On the MEXC app, tap on User Icon → Customer Service and Support → Help Center → Uncredited Deposit Return Application.
2) Select Withdrawal from MEXC to another platform was returned and follow the on-screen instructions to complete the form.
The manual deposit will be processed within 1–3 business days. Please wait patiently after submitting the application, and note that the returned amount may differ from the original withdrawal amount due to fees deducted by the receiving platform.
5. What should I do if I enter the wrong Memo for a withdrawal?
If you notice that the memo information is incorrect before receiving the withdrawal confirmation SMS or email, you can go to withdrawal history and cancel the transaction. Then, initiate the withdrawal again using the correct address.
Web:
1) On the MEXC website, go to the navigation bar and select Wallets → Funding History.
2) Under Withdrawal, find the withdrawal transaction and click Cancel.
App:
1) On the MEXC App, tap on the user icon in the top left corner of the homepage, and tap Transactions.
2) Tap Deposits/Withdrawals → Withdrawal, find the withdrawal transaction and tap cancel.
If you realize that you entered the wrong Memo information after receiving the withdrawal confirmation email or SMS, copy the TxID of the withdrawal and contact the receiving platform's customer service for assistance in recovering the assets.
6. What should I do if my withdrawal has not been received?
If the withdrawal status shows "Processing", this is typically due to blockchain network congestion, which may cause some delays in the transaction. Please wait patiently.
If the withdrawal status shows "Completed" but the assets have not been credited after some time, please wait until the required number of confirmations on the blockchain network is met. You can also copy the TxID from MEXC and contact the customer service team on the receiving platform for further assistance.
If the withdrawal request has been pending for more than 6 hours without generating a TxID, please contact MEXC customer service immediately and provide a screenshot of the withdrawal request. We will assist you in processing your request.
7. What is token activation and why is it necessary for transfers?
Some mainnet tokens require activation in the wallet before a transfer can be completed; otherwise, the transfer will fail. When users withdraw tokens from MEXC, the system automatically checks if the token address is activated. If it is not activated, users will receive a notification during the withdrawal process. Users can also use a blockchain explorer to check if their token address is activated.